Courier-Journal Newspaper - Circulation Customer Service Delivery

Courier-Journal Newspaper - Circulation Customer Service Delivery
1 star(s) from 4 votes

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Farming & Agricultural » Agricultural & Forestry Products

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 mr, 08-14-2017 01:04AM

By: dennis scheurich

i have had sunday delivery for some time now. i do not know if there has been a recent change in the delivery person. i do not know, because i am not getting a paper for 2 of the last three weeks
i go online to report the issue. still no paper. out of desperation, i call customer service. they tell me it is due to "late delivery" issues. which is non-sense since the neighbors across the street ALL have their papers.
i am tired of the lies from customer service and the non-delivery issues.
and will henceforth CANCEL my subscription.
we'll see how log or IF that happens. i am sure the CJ can foul thta upo as well.

 Dissatisfied customer, 07-02-2017 10:00AM

By: Anonymous

I have been having delivery issues for 3 months. I have placed numerous calls to customer service. On more than one occasion I was advised that a manager would return my call. No call was ever received. I now find that my paper is being delivered to next door neighbor. What do I have to do to get this corrected? I dont want to cancel subscription but may have to.

 RN, 06-12-2017 01:06AM

By: Denise M.

My subscription was for Sunday only papers. Starting day after Derby I did not receive a paper. I called 502-582-4011 through options I requested a paper be delivered and it was. This happened again the following week and a did the same thing. Happened again this time I spoke to someone who assured me the problem was resolved, apologized that it happened again, said she entered a note for delivery person and a paper was sent. Week 4, it happened again, I spoke to someone who again apologized several times, assuring me again problem was resolved ask where I would like the paper delivered and a paper was sent. Please know my neighbors are receiving their papers. Week 5, June 11, 2017, no paper delivered, I call again this time I am calling to cancel my subscription. The person pulls up my account and reads the history and then tells me the day after my call last week the district manager entered a note to stop my subscription and to not reopen it. I inquired as to why and she said there is nothing else noted. I did not receive a call about this. I asked to speak with a supervisor but was told no one was available. I find it pretty sad that 1. I have had to call 5 weeks about this issue and it continues to happen, 2. I do not get a call that my subscription has been stopped and why!!! My account is paid via bank withdrawals so it's not like I am not paying the bill. What a way to treat customers!!!

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