Courier-Journal Newspaper - Circulation Customer Service Delivery

Courier-Journal Newspaper - Circulation Customer Service Delivery
1.57 star(s) from 14 votes

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Farming & Agricultural » Agricultural & Forestry Products

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 Cancellation, 01-10-2018 02:54PM

By: Kelsey

I have been trying to cancel for 3 weeks & no one answers the phone, you can only call during business hours, and last time i called i was disconnected & wasn’t able to get through again. My account says I don’t have a subscription but im being billed & receiving the paper. Poor customer service & availability!

 Disgruntled subscriber, 01-06-2018 04:12AM

By: Scott

Terrible customer service. If I could give negative stars, I would. Warning to all who are considering to subscribe, you will never be able to cancel. You cannot reach customer service, I have waited > 1.5 hrs, only to be disconnected. E-mail and online chat is nonresponsive. Considering contacting credit card issuer and stoping payment.

 Mrs., 11-06-2017 02:02AM

By: D Sexton

If I could give zero stars, I would. Here's the email I just sent to them:
I have received one Courier-Journal in the past week -- ONE. I have received a couple of Lexington Herald-Leaders for some reason, but only ONE C-J. It appears that delivery is again delayed. I tried calling Customer Service three different times. After waiting an interminable amount of time each attempt, I was disconnected EACH TIME. I've tried the chat function online, and I've been waiting ~20 minutes for an agent. I give up. Our regular delivery people are fantastic. I can only assume that they are on vacation or have had a family emergency, and this is the reason for some of the issues. However, any print delays are certainly not the fault of any delivery person. And those print delays seem to be coming more and more frequently. I pay a ridiculous amount for a print edition because my disabled brother prefers to have the paper rather than the electronic version, but this is becoming more and more frustrating!! I hope the C-J gets its act together soon. I'm also requesting that a service agent look at my account, credit me for the past week's service, and determine if there are any "deals" being offered -- and offer one to me. It's becoming more and more clear that the C-J really doesn't value its print subscribers anymore, so I'm likely to cease being one.

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