Courier-Journal Newspaper - Circulation Customer Service Delivery Reviews

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Average Customer Review
1 of 5 from 9 reviews.

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 Cancellation, 01-10-2018 02:54PM

By: Kelsey

I have been trying to cancel for 3 weeks & no one answers the phone, you can only call during business hours, and last time i called i was disconnected & wasn’t able to get through again. My account says I don’t have a subscription but im being billed & receiving the paper. Poor customer service & availability!


 Disgruntled subscriber, 01-06-2018 04:12AM

By: Scott

Terrible customer service. If I could give negative stars, I would. Warning to all who are considering to subscribe, you will never be able to cancel. You cannot reach customer service, I have waited > 1.5 hrs, only to be disconnected. E-mail and online chat is nonresponsive. Considering contacting credit card issuer and stoping payment.


 Mrs., 11-06-2017 02:02AM

By: D Sexton

If I could give zero stars, I would. Here's the email I just sent to them:
I have received one Courier-Journal in the past week -- ONE. I have received a couple of Lexington Herald-Leaders for some reason, but only ONE C-J. It appears that delivery is again delayed. I tried calling Customer Service three different times. After waiting an interminable amount of time each attempt, I was disconnected EACH TIME. I've tried the chat function online, and I've been waiting ~20 minutes for an agent. I give up. Our regular delivery people are fantastic. I can only assume that they are on vacation or have had a family emergency, and this is the reason for some of the issues. However, any print delays are certainly not the fault of any delivery person. And those print delays seem to be coming more and more frequently. I pay a ridiculous amount for a print edition because my disabled brother prefers to have the paper rather than the electronic version, but this is becoming more and more frustrating!! I hope the C-J gets its act together soon. I'm also requesting that a service agent look at my account, credit me for the past week's service, and determine if there are any "deals" being offered -- and offer one to me. It's becoming more and more clear that the C-J really doesn't value its print subscribers anymore, so I'm likely to cease being one.


 Unhappy customer...., 10-02-2017 04:54PM

By: Beverly Thomas

I am so sick of the courier journal. They are rude to you when you complain about not getting a paper and you don't get reimbursed for your missed paper. Our delivery person sucks. We have to go out and hunt for the paper ( if you are lucky enough to get it) No wonder they are going under!! Service Sucks!!!!!


 Unhappy customer...., 10-02-2017 04:53PM

By: Beverly Thomas

I am so sick of the courier journal. They are rude to you when you complain about not getting a paper and you don't get reimbursed for your missed paper. Our delivery person sucks. We have to go out and hunt for the paper ( if you are lucky enough to get it) No wonder they are going under!! Service Sucks!!!!!


 Unhappy Customer, 10-02-2017 06:51AM

By: Anonymous

I just started receiving the Sunday paper last week. I didn't receive my paper today so I called customer service this morning and I was told that I would have my paper by noon. No paper. I contacted customer service online and was told that I wouldn't receive a paper because in his own words, "Ma'am, you were missed" and then he told me to have a nice day. One thing that I do know is that I will be cancelling once my subscription is up. I definitely would not recommend.


 mr, 08-14-2017 01:04AM

By: dennis scheurich

i have had sunday delivery for some time now. i do not know if there has been a recent change in the delivery person. i do not know, because i am not getting a paper for 2 of the last three weeks
i go online to report the issue. still no paper. out of desperation, i call customer service. they tell me it is due to "late delivery" issues. which is non-sense since the neighbors across the street ALL have their papers.
i am tired of the lies from customer service and the non-delivery issues.
and will henceforth CANCEL my subscription.
we'll see how log or IF that happens. i am sure the CJ can foul thta upo as well.


 Dissatisfied customer, 07-02-2017 10:00AM

By: Anonymous

I have been having delivery issues for 3 months. I have placed numerous calls to customer service. On more than one occasion I was advised that a manager would return my call. No call was ever received. I now find that my paper is being delivered to next door neighbor. What do I have to do to get this corrected? I dont want to cancel subscription but may have to.


 RN, 06-12-2017 01:06AM

By: Denise M.

My subscription was for Sunday only papers. Starting day after Derby I did not receive a paper. I called 502-582-4011 through options I requested a paper be delivered and it was. This happened again the following week and a did the same thing. Happened again this time I spoke to someone who assured me the problem was resolved, apologized that it happened again, said she entered a note for delivery person and a paper was sent. Week 4, it happened again, I spoke to someone who again apologized several times, assuring me again problem was resolved ask where I would like the paper delivered and a paper was sent. Please know my neighbors are receiving their papers. Week 5, June 11, 2017, no paper delivered, I call again this time I am calling to cancel my subscription. The person pulls up my account and reads the history and then tells me the day after my call last week the district manager entered a note to stop my subscription and to not reopen it. I inquired as to why and she said there is nothing else noted. I did not receive a call about this. I asked to speak with a supervisor but was told no one was available. I find it pretty sad that 1. I have had to call 5 weeks about this issue and it continues to happen, 2. I do not get a call that my subscription has been stopped and why!!! My account is paid via bank withdrawals so it's not like I am not paying the bill. What a way to treat customers!!!

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