Courier-Journal Newspaper - Circulation Customer Service Delivery Reviews

Return to Listing


Note: Login to add comments and leave review helpfulness feedback.

Average Customer Review
1 of 5 from 11 reviews.

Add Review

 Horrible Customer Service, 09-18-2018 08:25AM

By: Pat

Horrible customer service. I didn't receive my paper on Sunday and called. Of course, no delivery. I went on-line on my phone to use their chat function. I was told I would receive .69 for my missed paper. That is not the cost of buying a replacement paper! I was told to access the paper online and that I could find my coupons and ads at all these difference websites. I thought I had a subscription for an actual, physical product that would be delivered to my house on Sundays. Apparently not.

I tried the online HTML and it was basically unreadable on my phone. If I wanted on online paper I would pay $5 a month, but I want a physical paper!

The last customer service person, Angelica, basically said she couldn't help me and to call their customer service phone number and "her assistant would help me." Well, I called and was told I would receive a call back with in 47 minutes to 1 hour and 11 minutes later. HAHAHAHA That didn't happen.

After 40 plus years of subscribing, I'm cancelling. What's the point of paying for something if I can find it all on-line (their customer service person's words).

But I will say this, my delivery person, when they got papers deliver, did put them on the porch and not out in the driveway or in a puddle.

Featured Listings

  • Amy Jayne Photography

    155 Colt Run Rd
    Louisville, Kentucky 40067

    Affordable, professional photography! Capturing

  • Baby Blessing Ultrasound Studio

    102 Daventry Lane
    Suite 4
    Louisville, Kentucky 40223

    Baby Blessing Ultrasound Studio offers a family

  • Cosmetic Laser and Beauty Spa

    3026 Eastpoint Parkway
    Louisville, Kentucky 40223

    We understand your skin is important to you and

  • Louisville Party Bus

    2059 Dutchmans Creek Rd
    Building #3
    Louisville, Kentucky 40071

    Try Louisville Party Bus Just Once And we'll

  • Dance Unlimited

    226 E. Brooke Pointe Dr
    Mt. Washington
    Louisville, Kentucky 40047

    22x JamFest National Champs, 2x NDA National