Norton Healthcare - Norton Suburban Hospital Emergency Room Reviews

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Average Customer Review
1 of 5 from 4 reviews.

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 Do not even consider this place for ER care, 10-13-2020 01:44AM

By: Randy Hudson

On 10/9/202 my son went to this ER with ANOTHER kidney stone. He has a well documented history of this issue. From his own words, this was the worst one he has experienced from a pain perspective. These non caring idiots made him sit in the waiting area for 3 hours with no pain meds, nothing. No one checked on him, no one cared. There was another in the waiting room who looked to be involved in a motorcycle accident, in tears, sitting there waiting for these indifferent employees to do something. After 3 hours my wife had to threaten to call an ambulance to Suburban ER, and take my son somewhere where he could be seen. One of the women working at the desk called my wife a "Karen". Unbelievable. I normally get good care from Norton facilities, this one is pathetic. Kudos however to his nurse, as once my Son did receive care the nurse was fantastic.

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