Norton Healthcare - Norton Suburban Hospital Emergency Room Reviews

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Average Customer Review
1 of 5 from 2 reviews.

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 patient, 08-29-2019 08:50AM

By: lisa shish

Don't go to Norton Suburban Emergency room for the sole reason that although they are in network for United Healthcare, their doctors are NOT. So, for the tests and emergency room services a patient is entitled to the United Healthcare discount which makes the cost not outrageous. However, the doctors are out of network and no discount or insurance payment is applied which means paying retail regardless of having insurance and using an in network facility. Will never make this mistake again.


 Angry Mother!!!!!!, 01-25-2018 07:54AM

By: Debora Combs

My daughter has been to this ER 2 days this week and both times she has sat in the waiting room for hours without being seen. The 1st time we left without seeing a dr because the wait time was over 7 hours!
Her surgeon says she needs hernia surgery and to go to the ER if the pain got too bad before the surgery, but all the clerical staff does is sit around and talk about their personal problems in front of the patients. They obviously need more work to do!!
But even after being brought over by imaging and were told that her condition was “STAT”, the ER staff told her to wait in the waiting room even though she is in terrible pain.
I have NEVER seen a more uncaring and unprofessional group of people in my life! The only reason we had to come to this hospital is because it’s the only God forsaken hospital her surgeon works at!
Lord I pray my daughter will survive surgery because if the surgical staff is as bad as the ER staff, she won’t make it!

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